Refund policy

Return and Refund Policy

Last updated: July 13, 2026

We want you to feel confident purchasing from Momnt. If you are not satisfied with your order, you may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition in which you received it.

  • The item must be unworn, unused, and undamaged.

  • The item must include its original packaging and all included components.

  • You must provide your receipt, order confirmation, or other proof of purchase.

Returns are accepted for both defective and non-defective products, including returns resulting from a change of mind, provided the return meets the conditions above.

Starting a Return

To request a return, contact us at momnt.team@gmail.com and include:

  • Your order number

  • The email address used to place the order

  • The reason for the return

  • Photos or videos if the item is damaged, defective, or incorrect

Approved returns must be sent to:

511 S Hawthorne St #3568, Chattanooga, TN 37404

Please do not send your item back before contacting us. Items returned without prior authorization may not be accepted.

Once your return is approved, we will provide instructions for sending the item back. Where available, we may provide a prepaid return shipping label.

Return Shipping Costs

For returns involving an unwanted or incorrectly sized item, a change of mind, or another non-defective return, the customer is responsible for return shipping costs. If Momnt provides a prepaid return label, the cost of that label may be deducted from the refund.

Momnt will cover reasonable return shipping costs if the item is defective, damaged upon arrival, or different from what was ordered.

We recommend using a trackable shipping service. Momnt is not responsible for returned packages that are lost or damaged in transit.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us as soon as possible at momnt.team@gmail.com if your item:

  • Arrives damaged

  • Is defective

  • Is missing components

  • Is different from the item you ordered

Please include your order number and clear photos or videos showing the problem. We will evaluate the issue and work to provide an appropriate replacement, return, or refund.

Non-Returnable Items

The following items cannot be returned:

  • Items showing signs of wear, use, misuse, or accidental damage

  • Items missing their original packaging or included components

  • Personalized or custom-made products

  • Gift cards

  • Items specifically marked as “final sale” before purchase

Discounted or promotional items remain eligible for return unless they were clearly marked as final sale at the time of purchase.

Please contact us at momnt.team@gmail.com if you have questions about whether your item is eligible for return.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different size or product is to request a return for the original item. Once the return is accepted, you may place a separate order for the replacement item.

If you received a damaged, defective, or incorrect product, contact us before placing another order so we can help resolve the issue.

Order Cancellations

Orders may be cancelled before they have been fulfilled or shipped. To request a cancellation, contact us as soon as possible at momnt.team@gmail.com.

We cannot guarantee that a cancellation request can be completed after an order has entered processing. Once an order has shipped, it must be handled through the return process described above.

European Union 14-Day Right of Withdrawal

If your order is shipped to a consumer in the European Union, you generally have the right to cancel your purchase within 14 days after receiving the final item in your order, without providing a reason.

To exercise this right, contact us at momnt.team@gmail.com with a clear statement that you wish to cancel your purchase.

You may inspect and handle the product only as reasonably necessary to establish its nature, characteristics, and functionality. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Unless the product is defective or incorrect, you are responsible for the direct cost of returning it. We will refund the eligible purchase amount, including the cost of standard outbound delivery where required by law, within 14 days after being informed of your decision to cancel. We may withhold the refund until we receive the returned product or proof that it has been shipped back.

Nothing in this policy limits any mandatory consumer rights that apply in your country.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, payment provider, or credit card company may require additional time to process and post the refund.

Unless the item was defective, damaged, incorrect, or applicable law requires otherwise:

  • Original shipping charges are non-refundable.

  • Return shipping charges are non-refundable.

  • Any prepaid return-label cost may be deducted from your refund.

If more than 15 business days have passed since we approved your refund, contact us at momnt.team@gmail.com.

Contact Us

For questions about returns, refunds, cancellations, or damaged products, contact:

Email: momnt.team@gmail.com